Usability
Usability is a term that describes the overall ease with which humans are able to interact with machines, or in our industry: websites. These articles discuss how to eliminate any roadblocks that might occur during a visit to your site. This will ensure that your visitors will be able to use your site with ease, increasing your business.
Ask the right questions
Written on November 4th 2009, filed under Customer Relations, Usability with 0 comments.
I spent the better part of my evening so far on the phone with the support service of a company. About 15 minutes after I hung up they called me back. They wanted to know if I was satisfied with their service.On first, second and third base
Written on September 14th 2009, filed under Customer Relations, Usability with 0 comments.
Using free videos to sell your stuff isn't a bad idea. In fact, it's a great idea. But the step between watching a free video and buying a 500 Euro ticket is too big. The tickets are third base, while the relationship between the site and the viewer hasn't even been to first base yet.Mobile phones for seniors? Now there’s an idea!
Written on September 12th 2009, filed under Usability, Life & Work with 0 comments.
Todays manufacturers focus on two things: creating phones with a boatload of features and making them as small and as light as possible. My grandparents just want a practicle phone with which they can call and be called. Until recently it was impossible to find a mainstream phone that allowed just that.Jakob Nielsen proof password masker
Written on July 5th 2009, filed under Usability, JavaScript with 0 comments.
Ok, I’ll admit a lame name for a piece of JavaScript but it does describe what it does. A few weeks ago Jakob Nielsen shocked the web design community by advising to no longer mask passwords. In most situations visitors users would be alone behind the computer and masking the password would cause more confusion than it adds security. Makes sense.Telenet: You don’t seem to want my money…
Written on December 9th 2008, filed under Usability, Life & Work with 0 comments.
I've never been a fan of the way Telenet treats its customers and potential customers, but today was the last straw. After spending over one hour on the phone - thankfully spread out across several days - I'm told that: "their computer-system is down right now due to an upgrade and I should call back later".What you do off site matters more than what you do on site
Written on April 29th 2008, filed under Usability with 1 comment.
Here’s one of my favourite pet peeves: off site support. Whether it's replying to an e-mail or answering a telephone call it should be done absolutely spot on. The things you do off site can make or break your reputation. Not responding to an e-mail or having terrible phone support can cripple a websites survival chances.10 Things that make me hit the back button + 1 bonus item
Written on February 18th 2008, filed under Usability with 4 comments.
There's one thing you have to remember when you work on a website: There are thousands of sites like yours out there and most of them are better. This is why it's so important not to annoy users with useless fluff, a point often lost on clients. Unlike a real physical store there's no indirect commitment to look around when you enter a website. There's one big, green back button and it gets used a lot.Easier and better linking
Written on February 3rd 2008, filed under Usability with 0 comments.
Links are the lifeblood of the internet. They're a reference to more relevant information for a user, but, there's a catch: that information is only relevant and available when the user knows it's there. This is why it's so important to style links in a way that they get noticed and why it's so odd to see so many sites that don't follow conventions. Making links more useful for your visitors isn't a hard thing to do; in fact, it's easy and pretty straight forward.Creating a good 404 page
Written on February 1st 2008, filed under Usability, How to's with 0 comments.
A 404 error isn’t the end of the world, but on the other hand it’s also not completely irrelevant. A good 404 page will decrease the chance that a visitor leaves your site when something can’t be found.
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