Customer Relations
When renewing contracts Mobistar finds silence to be golden
Written on April 7th 2010, filed under Customer Relations, Life & Work with 0 comments.
A friend of mine sent me a message today. "Damnit!" He exclaimed. "I wanted to cancel my mobile phone subscription at Mobistar. Turns out they renewed it for two years a couple of months ago. They'll charge me 150 Euro to cancel it." Turns out, I'm in the same situation and it pisses me off.Ask the right questions
Written on November 4th 2009, filed under Customer Relations, Usability with 0 comments.
I spent the better part of my evening so far on the phone with the support service of a company. About 15 minutes after I hung up they called me back. They wanted to know if I was satisfied with their service.On first, second and third base
Written on September 14th 2009, filed under Customer Relations, Usability with 0 comments.
Using free videos to sell your stuff isn't a bad idea. In fact, it's a great idea. But the step between watching a free video and buying a 500 Euro ticket is too big. The tickets are third base, while the relationship between the site and the viewer hasn't even been to first base yet.Delivery dates: Stick to them!
Written on September 8th 2009, filed under Customer Relations with 0 comments.
Eleven days ago I ordered something (a set of in-ear earphones, should you ask) on a Dutch discount website. Over the past few days I've seen at least two, and most likely three different dates on which my order should have been shipped.Page 1 of 1 pages