Delivery dates: Stick to them!
Written on September 8th 2009, filed under Customer Relations with 0 comments.
Eleven days ago I ordered something (a set of in-ear earphones, should you ask) on the Dutch discount website 1DayFly. Over the past few days I've seen at least two, and most likely three different dates on which my order should have been shipped.
Today, 264 hours after I placed the order I'd had enough. It's one thing to sell a product that you don't have in stock (a big no-no, but forgivable) it's a whole different thing to screw with your delivery dates.
Had I been informed of the fact that the item wasn't in stock, this whole mess would have been easier to swallow. If the delivery dates hadn't changed on a daily basis I wouldn't have been so angry. If the promises made by the store had been kept, I would have just accepted it all and wouldn't have thought twice about ordering from them in the future.
I'm just no longer inclined to spend anymore money on this website. Sure, they have some great deals, but in the end I will have had to wait two whole weeks to get my stuff. The trouble certainly wasn't worth the same as the discount.
The lesson: Don't make promises you can't/won't intend to keep, and provide clear information on any delays. You may miss this sale, but you certainly won't miss the next.
No comments so far
Commenting is not available in this weblog entry.